Returns Refunds

Cancellation :

We may cancel a Contract if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

Returns :

Irrespective of your other rights for faults with the product, you may cancel a contract and return any delivered product to us for various reasons apart from change of mind, provided that the goods are in its original condition* & must have notified us in writing within 5 days of delivery of the product that you wish to cancel the applicable contract and to return the product at our risk. The notice must be sent in writing to (info@freshtone.com.au). Your notice shall be deemed to have been given on the day on which it was sent.

Once you are in the possession of the goods you are bound to our Terms & conditions to retain them and take utmost care of them. *The product must be returned to us in its original condition (MUST NOT BE USED)*. Should you want to return the goods directly to us without using the carrier service, please post them to our address

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 60 days of your cancellation.

In the case of a product purchased with gift vouchers or promotional vouchers, we reserve the right to refund any amounts due to you for cancelled and returned products by providing you store credit in the value of the order.

Faulty Products :

We warrant that the Product will be delivered undamaged in the quantities ordered; and the Product will conform with the manufacturer’s latest published information as set out on the Site or in our Product material at the time of your Order. Minor differences in material, colour, weight, measurements, design and other features might occur to the extent that they are reasonable.
The product is intended to be used strictly in accordance with the manufacturer’s latest published instructions as set out on the site or as on the product itself.

It is your responsibility to ensure that you use the product strictly in accordance with those instructions.
We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time.

In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including, you specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective; and you providing us with the delivery note number and such other information as we reasonably require.
If you would like us to repair, replace or provide a refund for the Product where it did conform to the applicable Contract, and we find that the Product has:

been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or,
been involved in any accident or damage caused by an incorrect attempt at modification or repair; or
been dealt with or used contrary to our or the manufacturer’s instructions for the Product; or
deteriorated through normal wear and tear,
after delivery by us, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.