Archive for the ‘Uncategorized’ Category

Delivery times update From June-July

Hi guys We do apologise for the lateness of orders however we have been busy securing a steady supply of lenses so that this current climate will no longer effect the delivery and processing times of our orders. By this time next week we will have an updated phone number and our customer service teams […]

Status update for April 2020 orders

Hi guys We know a lot of our customers have been writing in to get a status update of their placed order, Rest assured we are doing everything we can legally to get these orders to you asap. We are complying with non essential service directions which means our customer support team and packing teams […]

Covid-19 & The Future Of Freshtone

Hi guys As all of you are aware, Covid-19 and the Australian government shutdown of near all non essential services have paralysed most retailers in our industry with mass job losses all around. Whilst we have been heavily affected also in regards to social distancing/ logistic issues and a 92% percent drop in sales we […]

Shipping/processing delays

Hi Everyone We felt like we needed to update everyone on the current status of stock levels and orders. Currently we are experiencing major delays with all of our international shipping networks. This means our restocking colours have been delayed and as a result our processing times for orders have increased to beyond what is […]

Customer support

We have noticed one of our email addresses had not been accepting inquires for sometime. We had a look and it seemed there was an issue with our send grid mail system. This has now been rectified and all issues have now been sorted out. If you have any inquiries that could not get through […]

Biodegradable Bags and Implementation

At Freshtone we know that our environment is fragile. We are acutely aware that the majority of packaging material we use is not great for the environment around us. We originally found a company called hero packaging that offer biodegradable products and have been thinking of ways to implement these satchels on the majority of […]

Halloween specials start today!!

Freshtone is having a sale from today until mid oct on halloween themed lenses! Get yours while you can before the halloween rush! We have hundreds of special themed lenses in stock waiting to head out the door so be quick as they will disappear fast. The Freshtone Team

LOYALTY POINTS RETURN !

Hi Guys We have some great news today for our regular and new customers! We have successfully integrated our upgraded loyalty point program back into our system. In order to qualify for these points you will just need to sign up or sign in to your account. We are happy to have this great service […]

Email (not sending) issue *fixed

Hi guys, we have noticed that our automated emails had been blocked by Microsoft which has caused quite a few customers to not receive confirmation or shipping emails. This issue is currently being addressed however we ask all customers to provide a gmail or yahoo email for the time being. The email accounts effected are […]

New products coming soon!

Freshtone is launching a new product range that is coming very soon!

Freshtone will move to 100% compostable satchels

Freshtone is proud to announce that we are moving away from traditional paper and plastic packing satchels and will be partnering with Australian company Hero Packaging that has made it their mission to eliminate plastics from Australia that destroy our important ecosystem and hurt our sea life and wildlife around the world. Companies need to […]

Asian New Year Delays

Hi Everyone We are aware of a few delayed orders between 1st feb-12 feb Unfortunately due to the Asian new year we have experienced a few delays with our weekly shipments of colours that were supposed to be due before the 1st Feb. These orders will be fulfilled within the next 7 days as the […]

What lenses suit me and my eyes?

This question is brought up many times a day so we have decided to try and help you in your decisions. We know how frustrating it can be to put on a pair of contact lenses only to realise that it does not suit or it does not look the same as the photos or […]

Freshtone starts retro gaming competition off with a bang

              Freshtone lenses have started their very first competition with none other then the elusive snes classic mini. This item has still yet to be released to the public and all pre-orders of this console have been sold out in mere minutes. We weep for our fellow gamers that […]

We have Just released our -colour of the wind box selection-!

Freshtone lenses is proud to announce our launch of our colours of the wind range, you will receive unique colours in each box. The box package makes These lenses stand out for any retail outlet wanting to sell our lenses. Please stay tuned for more announcements of future products that are coming soon.

Freshtone Lenses Will be Rolling out our subscription newsletter, with a discount code for all who sign up !

Who doesn’t like a good discount these days ? At Freshtone lenses we will be rolling out our monthly newsletter about research and Development of new wearable contact Lense tech and other new and exciting news around the world! All customers who sign up for our newsletter will receive a one off Coupon code to […]

Freshtone will soon unravel The Galaxy lense !

Hi everyone, We are proud to be soon releasing a new look contact lense range called “Galaxy” These lenses will be extremely affordable and will have a unique Flair about them, so stay tuned.